Can someone actually assist me

I phoned the call centre *** on the 23rd of Feb at 13:04. I spoke to Megan who transferred me through to legal. I wanted to inquire what was happening with my accounts. IA payment of R2747.79 was made on my credit card that ends with 3906. When I phoned the card division they told me the account was paid up. On the 23rd of Feb I phoned becoz I received a statement that said I owed R313.25. It also showed there was a purchase of R1188.51 which is not possible becoz I cut up the card. I spoke to Kumar in legal and he told me I wasn't supposed to get any statements becoz the account is in arrears. While speaking he said my line was bad, I asked if he could phone me back and he said no he is not allowed to. I phoned the *** and was prompt to leave a voice message due to high call volumes. I was never phoned back. I then sent an email from the website and my call was never attended to. Today I missed a call from Charmaine and gave me ref ***7. I spoke to a lady who just disconnected the call while speaking and trying to get clclarity. I just want to know what is happening on the accounts and what arrangements to make becoz I'm unemployed. Please can someone help.