Can not see my transactions

It has been full week since I can not see transactions on my account. I have reached out to Nedbank with no luck. This is really frustrating and wrong in so many levels that I just see my bank balance changing but I can not have site of why? This is also a security flaw as ***** could be committed on my account but I can not tell cause I can not see my transactions. According to the Nedbank they know some clients have been affected which frustrates the most cause it means they never felt the need to make the affected customers aware. As a software engineer I am failing to understand why it is taking so long to fix this issue?