Can not open a savings account

I app**** for a simple savings account online. The bank requested that I submit FICA documents at a Nedbank which I did. I waited for 6 weeks for any feedback from the bank, but did not receive anything. i phoned the customer complaints line and reported the matter. I lady by the name of Mathediso phoned me and send me an email stating that this matter will be sorted. I received an email stating that my account was opend and that they requested the hold to be lifted.<br> <br> This is now 2 months later and I still don't have a savings account! <br> <br> I did not apply for a credit or cheque card - I app**** for a simple savings account.<br> <br>