can make proper arrengent is three weeks trying

hello peter i hve a personal loan with nedbank which is in areas i have been trying for number of days to contact them so i can make proper arrangements to start with repayments . i haven calling *** and ask for legal department and its almost 3 weeks and i cant get proper respond some will tell me they dont have my account on system and give metheis n *** which i called its a wrong number, some will say it either the account is in durban or joburg and this is time and money consuming can hello peter assist me cause i seriously want to make arrangents to pay back ned bank .<br>