CAN I GET SOME HELP PLEASE?

I EXPERIENCED A PROBLEM ONLINE, AND CALLED THE 0860 NUMBER. PUT FROM PILLAR TO POST - HAVE TO LISTEN TO GHASTLY RECORDED MUSIC (YUCK!). FINALLY SOMEONE PUTS ME THRU TO ANOTHER 'RECORDING' AND I HAVE TO AUTHENTICATE MYSELF. I DO THIS THINKING (HOPING I SHOULD SAY) THAT I'D GET BACK TO THE SAME PERSON, ONLY TO BE ABRUPTLY 'CUT OFF'. ***??<br> AND ALL THIS FRUSTRATION BECAUSE I WANTED TO PAY MY ACCOUNT ONLINE AND FOUND MY CREDIT CARD INFO DISABLED?<br> DO I WANT TO BE WITH THIS BANK OR IS IT TIME TO CHANGE?