Call from Nedbank

On the 30th of November I called nedbank and was transferred to call center the lady who was helping me couldn’t help so I requested to talk with her Team leader, Team leader was not available that time, time was around 9am so she took my number as they have my details then I waited for a team leader to contact me. Today is the 4th of December and I’m still waiting for that call from the Nedbank call center Team Leader. I don’t know whether it the way they operate at Nedbank to keep their customers hanging, but where I come from you don’t keep a customer waiting for so many days because it a bad reputation for business I also work with customers and I know it not the way to deal with them. Team leader fro Nedbank I hope you can call today and you’ll make me happy cause m not happy at all with your services at the stage.