Call centres and poor computer systems

Changed my user name and password on 3rd June due to previous security issues. (Thats another long story) Just tried to log in today on 7th june but it wouldnt let me. So went through the forgotten user name and password procedure online, changed both again but again wouldnt let me access and now wanted my profile + pin + password ?? ( what happened to we will never ask you for such information? ) Tried calling ***1 call unanswered and after holding on was cut off. Same with ***. Finally got through on *** only to be told that the problem was that I used special characters in my user and password?????? Yet I had been using these since opened account years before.???? So was taken through to another web site to do this a, TOLD YOU CAN NO LONGER do it on the online log in web page?? BUT YOU MUST NOT USE SPECIAL CHARACTERS ANYMORE ! HOW ABOUT NEDBANK ADVISING THEIR CLIENTS OF THESE CHANGES. IF YOU look at online help Q&A it still says you can use special character. ??? AND IT LET ME SUBMIT CHANGES ON 3RD JUNE WITH SPECIAL CHARACTERS. NO WARNING NOT ACCEPTED.

Finally after having to change both again but with NO special characters I finally got into my account however NOW discovered another problem with my account. This time I tried obtaining help via the online type help chat site, as I had used up most of my airtime just trying to talk to someone about why my login in details were not accepted.! BUT by the time a HUMAN responded my time limit had run out and I was CUT OFF, NO asking are you still busy on your account which i was !!

Later DID receive a call from a +*** number ( skype number?) however the quality was so poor , and it faded in and out that i couldn't hear the caller and when I did he couldn't answer my query anyhow. So waiting for another call from the correct department in the hope they can sort out my problem with another of their systems.

As I was told "things change" but how about advising CLIENTS about such changes !