MM
Maanda M
1 reviews | Active since Nov 2014
21 Apr 2015, 10:06
CALL CENTRE UNABLE TO TRANFER ME TO RELEVANT DEPT
I spent 2 hours yesterday afternoon and an hour this morning calling in to the Nedbank insurance contact centre trying to cancel my top up/credit shortfall policy and no one is able to trnsfer me to the correct department. I have already spent in excess of 200 ZAR on these calls. This is extremely frustrating. I am also very dissappointed at the inefficiency of this call centre.
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Nedbank's replyOfficial
21 Apr 2015, 10:15Hello silmud,
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
Nedbank's reply21 Apr 2015, 10:15
Official
Hello silmud,
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team