CALL CENTRE SERVICE

I just called Nedbank *** number 05:59 to find out if there is Forex in Wonder Park. Found the lady called Siyanda who told me to call at 08:00. Redialed at 06:03 found another one named Princes who check for me and even offered to check for another branch because she could not find the one in Wonder Park Pretoria. What was that hard for Siyanda to do the same? Nedbank service is gradulally deteriorating