Call Centre nightmare

I’ve never experience such.

On Monday, they took money for airtime and it did not reflect. I tried a second time and only then did it work but they had already taken the money the first time. I then call the call center and the lady claims to log it as an incident. I call back on Wednesday to check what’s going on and a guy says he will follow up but it’s on track.

By now, I’ve bought more airtime cause obviously I now expect to get refunded.

I call in on Saturday and the sales lady claims it was logged incorrectly and she has to start it again.

I can’t believe I’m still waiting even now for it to get resolved.