call centre messed up

Am amount of R1019.05 was ****** from my account on the 1st. I called Nedbank and they blocked my card. Apparently the account linked to card was not blocked, as per Bianca, so more money has been ******. An amount of R1065.92 and int currency of R19.07. Bianca says they cant help me opver the phone and I must not go into a branch. This was NOT my fault as they didn't block it properly but now its my problem and time. I asked to speak to a supervisor and was put through to Lovemora who isn't even qualified to look at my account let alone help me. he promised to speak to someone and call me in 10 minbs. its now been 30 mins. <br> if I do not get a call and get an explanation, my card blocked correctly and my refund I will be cancelling my cheque account and both credit cards I have with nedbanik. I have been with you for 20 years and this service and run around is pathetic