Call centre lady was so rude

I called Nedbank to request my Home loan account number and the call centre agent was so rude to me.<br> I am calling form my cell phone and she asks m questions, and in the process I found myself holding while she kept quite.<br> <br> Almost a minute later when I asked her why she is so quite she said she is not going to assist me because I don't want to answer her questions.<br> <br> Then I asked her, but why keep quite instead of making sure that we are on the same page, if you didn't hear my answer you must ask me to repeat not just sit and keep quite.<br> <br> I was calling form my cell phone to make matters worse.<br> <br> <br> I am disappointed at her lack of professionalism and rudeness.<br>