Call Centre is useless and not helpful

I made a payment via EFT on the 28 January. The payment is still not reflecting.<br> I contacted the call centre on the 9th to assist and did what they told me to do.<br> On the 10th I get call by Ernest from the call centre who needs a lesson in manners telling me my account is overdue - you can imagine my reactoin - a Team Leader promised to resolve this and it wasn't.<br> So today I made another EFT payment of a substantial amount - I called Nedbank Call Centre to find out if both payments were reflecting and THEY ARE NOT!! - After asking for finalisation I was told to phone the complaint centre. <br> I want my money reflecting on my statement by tomorrow 12 February, if it is not reflecting I will open a case of theft against Nedbank.<br> <br> I think Eugene from the Nedbank adds is the only happy client of Nedbanks.<br>