AM
Andrew M
1 reviews | Active since Jul 2017
01 Jul 2017, 11:21
Call centre from hell
<p>Half an hour on the phone to the call centre. different answers from different consultants - finally being told I was being put through to branch - rang and rang and then cut off. Recorded message meanhile told me about using Nedbank for a hassle free experience. The ultimate irony!!!!</p>
Helpful (0)
Replies (3)0
Replies (3)
Nedbank's replyOfficial
01 Jul 2017, 11:52Dear Andrew Mestern
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Best regards,
Nedbank's reply01 Jul 2017, 11:52
Official
Dear Andrew Mestern
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Best regards,
AM
Andrew M's updateReviewer Update
04 Jul 2017, 09:58A most helpful lady responded on Monday morning and then a very courteous and helpful branch manager called but it still requireda special trip into the branch by multiple signatories before the problem was finally resolved. Five stars for the staff who sorted things out but sad that it takes HelloPeter in order to get resolution - that is what the understaffed and under trained call centre is supposed to be there for. Zero for the system designers and product designers who display a 0 days term on the banking profile but have a sytem which requires 7 to 30 days, a requirement which is so obscure nether the call centre staff nor rhe managers were aware of it or even sure exactly what it was! A different problem with Standardbank is running concurrently (also system related) but they haven't even called after 5 days! So one up to Nedbank.
AM
Andrew M's update04 Jul 2017, 09:58
Reviewer Update
A most helpful lady responded on Monday morning and then a very courteous and helpful branch manager called but it still requireda special trip into the branch by multiple signatories before the problem was finally resolved. Five stars for the staff who sorted things out but sad that it takes HelloPeter in order to get resolution - that is what the understaffed and under trained call centre is supposed to be there for. Zero for the system designers and product designers who display a 0 days term on the banking profile but have a sytem which requires 7 to 30 days, a requirement which is so obscure nether the call centre staff nor rhe managers were aware of it or even sure exactly what it was! A different problem with Standardbank is running concurrently (also system related) but they haven't even called after 5 days! So one up to Nedbank.
Nedbank's replyOfficial
04 Jul 2017, 10:01Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Best regards,
Nedbank's reply04 Jul 2017, 10:01
Official
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Best regards,