call centre cuts calls

<p>I called in to the call centre to change my debit order details for my home and personal loans. After being transferred, providing my details and being put on hold, the call was just disconnected. It is extremely frustrating to have to provide information repeatedly because call centre agents cannot transfer/hold calls properly. I will be closing my account and Nedbank will not have the information to obtain the payments for my home and personal loans because of *********** call centre staff.</p>