CALL CENTRE COULD NOT CARE!!!!!!

I phoned the call centre to assist with banking and according to them I did not pass the security questions??!!!!???? im sitting with my statement in front of me with all the required info yet they are telling me im wrong. Now they have locked my account and I need to go into a branch to assist. IM SITTING 2OOKM away from the nearest branch!!!????????!!!!!!<br> when expressing my frustration the suplervised simply sighed and said there is nothing they can do!!!!!<br> <br> Shocking customer service!!!<br> <br> Will be changing my bank!