Call Centre, cant call itself a call centre.

I am in arrears yes... I do not deny it. This does not mean I should get the worst service ever!!!<br> <br> Every time I call in to make a new arrangement or like today to get my settlement to finally be rid of this pathetic service and bank, I once again have to deal with *********** Nedbank employees.<br> Every-time I call they put me threw to wrong departments etc, like today they answered quick I made sure he clearly understands I want personal loans collections department, yet I end up with Legal. I am so tired of struggling like this.... This time i actually expect you to call me to sort this out once and for all I need my settlement. <br> <br> Annie