Call centre agent lies to customer NEDBANK

On 15 September i draw an amount of R5430 From a Nedbank ATM at Shoprite Villiersdorp.The money got stuck in the ATM dispenser.I tried to pull it out,but could only get R1880.00. The rest of the money (R3550)was still stuck in the dispenser for at least five minutes.After a while the dispenser closed,money taken bank into the drawers,I waited a while to see if the money would be reversed to my account,but not the case.

I contacted Nedbank Call centre on ***.The agent who assisted me,assured me that she logged the case.Giving me a reference number (my id number).She told me that the case would be escalated to ATM dept and that it would take +- 5 working days to be resolved.

However!When I phoned the call centre again this morning on the 16 th Sept,I learned that NO CASE WAS LOGGED!You can imagine my dissapointment,because now i have to wait even longer for my money to be back into my account. My dissapointment is in the call centre agent whom I spoke to on the 15 sept.

To lie to a customer is absolutely unacceptable.This is my salary that we talking about here and it needs to pay bills!bills!bills!. The call centre I spoke with this morning took my information ,and logged the case. I hope Nedbank wil resolve this issue soon and handle it as urgent.