SK
STEVEN K

1 reviews | Active since Mar 2017

28 Apr 2017, 13:21

CALL CENTRE

<p>I HAVE BEN TRYING TO CALL THE NEDBANK CALL CENTRE FOR THE LAST ONE HOUR.</p> <p>I HAVE MADE 7 CALLS TO TRY AND GET MY BALANCE FOR MY GARAGE CARD, EVERYTIME I ASK TO BE PUT THROGH TO SELF SERVICE I GET AN AGENT AND WHEN I GET THROUGH THEY NEVER SPEAK THEY JUST PUT THE PHONE DOWN.</p> <p> </p> <p>I call to speak to a manager and then when they come to the phone again they put the phone down .</p> <p>This has got to be the worst call centre in the whols world, not country.</p> <p>Which call centre do you have to call at least 10 times .</p> <p>They need more training .</p> <p>I'm going to cancell my card after it has been paid.</p> <p>I need a manger to please call me ASAP.</p> <p> </p> <p>This happens ever time i call .</p> <p> </p>

0
Replies (4)
Nedbank
Nedbank's reply28 Apr 2017, 13:42
Official

Dear Client

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number
Your contact details

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

Best regards,

SK
STEVEN K's update28 Apr 2017, 13:45
Reviewer Update

Your identity number:***

Your account number:***49 5418

Your contact details:***

SK
STEVEN K's update02 May 2017, 10:44
Reviewer Update

I recieved a call this morning to resolve my proplem.

Nedbank
Nedbank's reply02 May 2017, 11:12
Official

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.

Best regards,