Call Centre

2 weeks ago Nedbank did a migration of their greenback rewards programme and they gave everyone new account numbers, in the process of this new migration, I swiped my card and was supposed to earn greenbacks which I didn't. I keep track. So I logged a query with Nedbank on the 10/09/2020.The lady that I spoke to told me it will be 72 hrs to sort out. to date I did not receive any feedback, so I called the call Centre according to them the query was resolved and my points were allocated, it still hasn't been allocated. the call Centre agent I spoke to was rude and didn't fully understand what I was telling him. nor was he trying to understand. its just pathetic to get this kind of service from your bank .