Call center very unhelpful.

The call center is really a disappointment . First Linda answered the phone , but she was not clear on the phone , I twice had to ask her to repeat her name . She did not sound friendly at all.

Then she asked me the name of the person, I gave her the name but not have the surname . She put me on hold , and only 4 minutes later said she could not find the relevant person. She did not even bother to ask which branch to make her search easier . I am not sure how the Nedbank system is set up , but surely that should narrow it down .

Then I asked to speak to the receptionist in East London . I do not know name. Once again this was a huge problem ! There is only one receptionist- can it really be that difficult!

I gave nie been 14:52 seconds on the line and still not able to speak to one of my two Nedbank consultants.

Not once did Linda ask if she could put me on hold , you still want to ask sonething then they just put you on hold. Really frustrated