call center not doing what promised , 2 calls and still the same problem

after being with Nedbank for many years I am struggling and are extremely frustrated, dissatisfied and angry to say the least.

I want to start by saying the call center personnel is very friendly, but that is were it stops. I wanted to move the debit order date of my 2 Nedbank debit orders . I went to the branch and was told it can only be done through the call center for they do not have the mandate to change the dates of any Nedbank debit orders, it was all fine so I called the call center was helped by a very friendly gentleman, I that was the beginning of October , I requested that my debit order dates to be changed from the 20th of every month to the 25th of every month, all was promised by the consultant that every thing is order and that every thing will go off on the 25th going forward. on the 20th of October when logged into my internet banking I saw that only one of my debit orders was changed. this was when I called the second time to request the same thing, the consultant promised me that he will personally change every thing and that he will follow up with every thing. and I was assured that this will not happen again.

to my amazement when I checked on my internet banking the same thing happened again after being promised the same thing by 2 different Nedbank employees. so here I am now for I do not expect the situation will change if I have to call in a third time for a service that I requested 2 times already. this is a very big inconvenience for me to take of my time to call for something that should of been done the first time.