Call Center Loop

Hi! I've recently purchased a house with the help of Nedbank. I have homeowners insurance and i called through this morning to establish if i may add on my car cover to that insurance. I called your call center on ***, and the person on the other line could not help me, I've been transferred 5 times, and was given *** to call, however the call was cut. Can some one from insurance please contact m, or help me by advising if i can add my car to the policy. kind regards