Call center *****

I called Nedbank on the 5th August at 13:46 to enquire why my AMEX card was blocked. I was told that someone had called in and said that it was lost. Well I didn't call in and the card was still safely with me. They said that they would order me a new one and that I would be able to go and fetch it at the branch. I would have to open a dispute so that would not have to pay the costs for the replacement. I heard nothing from Nedbank to go and fetch my new card. I phoned again 25th August at 11:44. I was told that my card had been ordered but there was a back log on their system and that is why it was taking so long. *******! Today 27th August, I got an SMS from AMEX informing me that my replacement card has been ordered. Do they take me for a fool? At least get better ***** at your call centers.