Call center is a waste of time and airtime

How i wish i could just post screenshot of correspondances i had with Chelsin!!!

I had called call center on Monday, i had queries pertaining the monies that were being deducted by ABSA,CROSS BOARDER....lady didn't really have any answers for me, she seemed like she was not train and she doesn't know what shes talking about,i also had queries pertaining my americanXpress she told me she is still discussing same with her manager she will call me back ,she did not until this day,I escalated the matter to complain department Ref no: ***7, my matter was handed to Chelsin Constance, she failed to answer any of my questions still. Such a waste of time and data. I never understand why create a forum where we can easily complain email and end up being sent to the branch!!!!!