Call Center drops your call at 6pm even if you phone at 5:45pm

Contacted the Call Center as per below email at around 5:45pm, spoke to a friendly Consultant for around 7 minutes then was put on hold while the Consultant confirmed the number of Cash withdrawals before below charge is permitted as I counted 5 withdrawals when I look at my account history and as far as I am aware i am permitted 5 cash withdrawals per month on my cheque account. At exactly 6pm whilst i held on for a long time, my call was suddenly redirected, without informing me, to an different call center queue and a message prompted that I contacted after hours so should leave a message.

I WILL NOT contact again, as I am a very busy man so I insist that somebody contacts me. I feel is is very rude that after spending more than 10 minutes on the line with the Call Centre to simply be transferred and then disconnected. It felt as if Nedbank is a clock watching bank that simply cuts your call when closing time arrives.

*Why was I charged R16 ATM/SSD FEE 27/03 - 24/04??*