Call Center Agent gets personal!

After being loyal with Nedbank for over 10 years. I have now decided to close my account and invest my money with a bank that has respect for its customers.<br> <br> This is the second incident in which a call center agent decides to get personal with my funds, and question me and my payment methods. <br> <br> I dont feel like a bank should be harrasing you and make you feel like you have committed a crime but instead be compassionate and understanding when personal matters arise and some things slip through the cracks. We are only human and make mistakes but Nedbank has made banking so unpleasant!<br> <br> Calling a agent to get a letter is such a disaster as they feel they have a right to tell you that you sh*t? and get personal! she screamt at me and didnt even allow me to get a chance to talk. how on earth can you speak to a customer like that!!!!<br> <br> i will not give names as my intention is not to cause any one to lose their jobs but what is Nedbanks vision if their only contact to the world cannot even address customers with respect. <br> <br> We invest our hard earned money into your institute. R50 or R50 000 is not relavant. Treat customers with respect and value their business no matter how minimal. <br> <br>