Call center agent couldn't retrieve my Internet Banking profile

<p>I called to reset my internet banking profile details as I had forgotten them. They went through to ask security questions which I have passed they then tell me I have to go to the branch to be able to reset as they cant retrieve my profile number.</p> <p> </p> <p>What is the point of having a digital banking platform with support if one still needs to go to the branch?</p> <p>This is terrible cutsomer experience. I needed this urgently to settle this credit card balance, now I need to wait till I go to the branch?? I dont have time for that!! I have never exprienced such with other banks. This is the most useless digital banking support ever. </p> <p>Why do we even need to rememeber this long profile number in order to transacts? With other banks you just log in with email address and pasword. If you have forgotten it you reset it easily. You will lose client with this whole unnecessary security measures. There is voice biometrics and many other authentication measures you can put in place to prevent unnecessary visits to the branch. Such a simple query does not need me to go to the branch. Terrible customer expreience! </p>