Call Avoidance

Good day, I have never had bad service from Nedbank and it is efficient. I called yesterday 06.03.2020 I spoke to Monica in the contact center. I advised Monica that my Send-iMali OTP's are not coming in, she said she is going to find out from a specialist what can be done to assist me. She placed me on hold for 1 minute and took me out of hold and muted the phone for 8 minutes then she dropped the call. I called again spoke to Nombulelo and she is your shining star because she told me not to worry and took me through setting up my MobiMoney which then gave me an OTP on the spot. Thank you Nombulelo