RP
Rene P
1 reviews | Active since Aug 2012
21 Dec 2015, 17:31
C***
We put in a claim for water damage to laminated flooring due to a Storm in Nov already. We have had no feedback, no communication, no emails, no sms's. Why is this taking so long? I am very unsatisfied with the service received from Nedbank Home Owners Insurance. We requested to be paid the money so we can replace with tiling. Why has this not been done yet. The guy for the flooring was at our house on the 2nd December already. I want immediate response from Nedbank HOC urgently or I will put in a complain with the Ombudsman.
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Nedbank's replyOfficial
22 Dec 2015, 08:16Hello ReneDP,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Nedbank's reply22 Dec 2015, 08:16
Official
Hello ReneDP,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team