C***

We submitted a claimed on the 9th of July and since then no feedback was given, we then took an initiative to do follow up, after several attempt the assessor visited our property. Thereafter no communication, again we took the initiative where we were advised a specialist will contact us on the same day but again that was not the case. We send emails with no response.

The lack of urgency and feedback in this matter has left us in the dark and with no option but our premiums are up to date. We are so disappointed and reviewing our decision about this policy and the provider which we entrusted and believe they have our best interest.