************** by Nedbank

I am being discriminated by Nedbank. I paid up my personal loan and now they say they can't send me the paid up letter because my account is on credit since they debited my personal account around the same time I settled my loan. I initially requested a discount on my settlement then they denied it due to the fact that I was under debt review and now it's been 2weeks and they still don't want to send me a paid up letter which I need for employment purposes, but they don't even care about that they now told me that I am only gonna get it after they refund the amount in question which is R1200, they said the refund process is 10 working days plus an additional 5 working days for account closure and an additional 5 days for requesting the paid up letter which will be 20 working days so I have already had to wait 10 days for a settlement letter. So basically I have to wait a total of 2months. All I'm asking for is a paid up letter, the refund and all the other stuff can come after please.