***** by nedbank employees *****ing money from account holders.

I have a ***** case number GFCFS84796 being investigated by Dilshaad Mahommed a forensic investigator , who closed that case without doing any investigation. On february 29th i moticed *****ulent activities on my account where by R10000 was transfered to an account unknown to me and R2300 was made a cash send to a number unknown to me. The two transactions were made just after i transfermed R4000 into my capitec account bearing my names and R1000 to my son s account. After few hours i noticed messages from Nedbamk stating that my cellphone number was deactivated and a number unknown to me was activated. When i double check i noticed the messages came just before the *****ulent activities happened. After opening a case docket at nedbank and the police, i was promised that the investigation will take 4 weeks. I waited. Then after noticing that my son and myself couldn't access our money into our capitec i went to find out what was the problem at capitec and i was told that Nedbank has put a hold on our capitec account. The consultant at capitec advised me to ask the forensic investigator to remove the hold so that we can be able to access my money from capitec. I have been calling her everyday from the 1st to 11th of march without any luck. On the 12th i got lucky and get hold of Dilshaad where by i explain to her that she must remove a hold on both my son and my account (capitec) as those were not to be investigated as i know them. She agreed and we were able to access our money. On that same day Dilshaad had no clue about my case as she was instead referring me to go open a case docket and to make an affidavit which i already email both to her on the 1st of march. Instead she went and close my case stating that i told her u knew the recipient s. Any reasonable person will understand that i agreed to my son and myself s accounts not where the R10000 and R2300 went. I clearly opened a police document and ***** case at nedbamk because i did not know where or who transferred that money. Dilshaad what is there not to understand??? Please investigate where my money went . my money was ****** under nedbank s watch.I believe all calls are recorded and you Dilshaad must go back and pull out that recording and listen to it with understanding. Its already 13 weeks of nedbank unable to resolve my issue.