****** by Nedbank

I have a business account (Business Bundle 50) with Nedbank, and I signed paperwork to downgrade it to Business Pay-As-You-Use on May 17, 2024. It's been about six months, and the changes have yet to be implemented. I'm quite disappointed that a bank as large as Nedbank would do anything like this. I sent a follow-up email on July 1, 2024, but I received no response. I also made a follow-up contact at the beginning of October 2024, and the banker promised to remedy the matter, but I was charged for Business Bungle 50 at the end of October.

I believe I was ******/****med.