pM
phala M

1 reviews | Active since Dec 2009

12 May 2015, 10:09

Business Account Opening

I have been trying to open a business account with Nedbank for the past 3 months. It all started through internet, I filled my details and call centre agent phoned. gave him all details and said account approved subject to handing over documents.<br> <br> I arranged to deliver them through Parktown branch. All documents were delivered to [Email Removed] around 05-February-2015) and he promised to come back to me. 2 week later I received an sms from nedbank saying I should fetch my card. When I get to the branch they told me other documents still outstanding and they promised to follow up and get back to me.<br> <br> 2 weeks passed and I then went again to the branch. A helpful lady by name of Busi, phoned the call centre and the requested me to handin documents to do FICA again. I did. Yesterday, I went to the bank(Southgate branch) and they told me they have escalated the FICA issue because it has been approved but they cant find the documents. <br> <br> The issue has been escalated again and they told me its going to take two days and should be able to get my card.Ref number# ***0.<br> <br> Its now going to the fourth month. I know longer feel interested and going back to current bank

0
Replies (1)
Nedbank
Nedbank's reply12 May 2015, 10:49
Official
Hello pmathobela,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team