BUSINESS ACCOUNT CLOSURE - POOR CUSTOMER SERVICE!!!

We submitted via email on 4th May a request to close a business account and there was no response on the above dated email. Then on the 10th May we sent a reminder/follow up for clarification of timelines for this request. We only received feedback on the 12th May, the respondent advised that the account closure in process - but they didi not confirm timeline for this process.

Today is the 16th May we still have not heard back from your team (Ethel Magadulela & Dion Naicker) who we have been liaising with, do take note that the person who sent the request is the MD of the company and no one is concerned to act on this request or treat as a matter of urgency.

We are yet to hear back from Nedbank either via the emails we have sent and the calls we have made to their Business banking customer service team...

Is this how Business Account holders are treated, is this the type of messaging being sent out to your clients?