JO
Johann O

1 reviews | Active since May 2015

25 Jun 2017, 20:34

BUSINESS ACCOUNT AND PERSONAL ACCOUNTS A MESS

<p>I would now consider moving my account. Your call center agents are rude when phoning in for an enquiry. You raise a complaint and its all of a sudden your fault for complaining about appauling service and yet my queries are still not resolved.</p> <p> </p> <p>I now demand someone to phone me peronally or give me a direct line where I can contact in order to have my business and personal accounts sorted out.</p> <p> </p> <p>I have multiple cards allocated on my profile, half of them not working, my initials and surnames are wrong on all my cards. i have complained numerous times, but yet nobody is able to assist. All seem to be dullwitted when working with their own systems.</p> <p> </p> <p>I need someone to phone me that actually knows how banking works, and that can sort out these problems.</p> <p> </p> <p>Or this, or I will make a big scene, publish this all over social media and papers, and move to different banks. Nedbank prides themselves in FALSE ADVERTISING and have not lived up to a single promise since I have joined. I might as well have stayed with FNB of which I am seriously contemplating moving to as their service is better than the green bank who knows nothing about client service and assistance.</p> <p> </p> <p> </p>

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Replies (1)
Nedbank
Nedbank's reply26 Jun 2017, 08:04
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team