Burst Geyser - Unhappy client.

If i could give this bank a ZERO rating i would do so. They the worst bank ever. As an ex-employee, i cannot believe that they would actually treat people this bad. i am totally disgusted. I am writing this email, complaining about the service I have received from Nedbank and the company they appointed to fix my burst geyser. My claim number is C0***********.

1) This geyser was installed last week Friday being the 13th September 2024. 2) This geyser had my light tripped and I was without hot water for the whole weekend. 3) On Monday the 16th September , your plumbing company that you appointed Fogi Plumbing went to my house 3 times, telling them they fixed the problem. 4) 2 hours later the lights tripped again. 5) I had to switch off the geyser because no one knew what the problem was. 6) I have never had electrical problems before since your Fogi Plumbing company installed the geyser. 7) Today is the 18th September 2024 , and still my geyser isnt fixed. 8) i received a call this morning , from Digicall Assessing, which told me that they will speak to my insurance and see if they can appoint another company to go and check the geyser. 9) The new company arrived at my house and they confirmed that Fogi Plumbing actually messed up my electrical wiring to the geyser and that they will report the company to the insurance. 10) They have also confirmed that the geyser is about to fall through my ceiling, that's what a ****py job this company did.

Now listen carefully... I have an 8 month old baby in my house , that runs around in his walker, if that geyser falls from my roof and anything happens to my grandchild or any of my kids in that house... No insurance or lawyers will save Nedbank, because you appoint "fly by night" companies, because you are cheap. I pay my insurance diligently and I expect proper service not great service, because you cannot and will never provide that service. Lastly, I am taking this to the newspapers , trust me, I will make a big thing if this matter is not resolved ASAP. No hot water for over a week , it's pathetic