Bul**** by an archaic bank with flawed systems

Hi Ishara

Look at the rating of your Bank!!!!! Nedbank is an archaic, flawed banking system which is not even close to being a digital or modern bank of this era.

I would like you as the head of NRR to perhaps look at your processes. In summary I have had the misfortune of dealing with Nedbank over the last year. I app**** for a credit card a In December 2021 approved with a R113K credit limit, I used the funds as that is why I app**** for the credit and was sadly mismanaged by Nedbank. Unfortunately your systems pulled in OLD information from a previous Bond account that I had, and I was unable to receive statements. I contacted Nedbank on Numerous occasions to rectify this. This was only app**** once I had spoken to a Mr B Kamal (First Nedbank employee that knows his Job). He kindly sent me statements and banking details and account numbers so that I could make my first payment which was R40K. At this stage Nedbank had already handed me over regardless of the numerous Phone calls I made to Nedbank. In addition, Nedbank is somewhat archaic in there communication as they sent a letter via post which took 3 months. Now, Nedbank may have emailed it but they had the wrong or old email address even though I have filled out a new application, so how was I supposed to respond. I filled a case with the Ombudsman, which is still pending, and conveniently NedBank who says they record conversations, where unable to provide information to ombudsman.

In Summary, Nedbank has tarnished my credit, I had made an arrangement as I was forced to, Nedbank neglected to update or acknowledge any payments received which I have proof of. Nedbank said that I never made any payments for 12 months which is completely false. I finally spoke to a Mrs Pieters, who again is one of 2 employees that actually know how to do their job and requested a settlement letter. Due to the archaic systems this took more then a week (digital banking era). Once I received this, I paid the account in full on the 4th February 2023. It then took a the best part of a month to receive the Paid-up Letter(digital banking era), thanks to Mrs Pieters diligence. The paid up letter was then submitted to the attorneys appointed (GLA)who knew nothing of the sort as to the arrangement and still to this day are harassing me for the balance.

My request is to clear my credit report with experian and other credit bureau's with immediate effect, You have missed used your powers as a bank, and app**** a dictatorship type approach rather then questioning your own systems. I have lodged numerous complaints with nothing but an automatic replay. I am not prepared to wait another 28 days to accommodate your very flawed system to receive the updates on my credit report.

I expect a response form You or one of your employees in the NRR to notify me that this has been rectified, as well as communication to GLA attorneys acknowledging account closure.

Regards