BULL**** SERVICE-

I was involved in a hit and run on Saturday 16th of September. I called my insurance which is Nedbank Insurance. Which a lady by the name Lerato was great at her work assisted. Now that is where Nedbank Insurance *** tele sales(or whatever they are called) best service end unfortunately. I have been calling for an update with regards to assessment outcome or when the vehicle will be fix, its Friday 22/09/2023 and no update.

I was advised on Tuesday that a Claim agent would be allocated (This person seems is yet to be created by the Lord almighty) On Wednesday the 20th i requested for an escalation which I was advised that the system has been updated.

When i call on the 22/09/2023 in the morning for an update I'm advised that it is still yet to be allocated. An a second "escalation" is made on the system.

Now when I request to speak to a manager I'm advised it's not possible and that she will call me back who does not have a name nor an email to talk to, furthermore the Managers manager is not in the office today.

My request was made at 10am in the morning 22/09/2023 however its 4pm and no call whatsoever from "Manager", Claim Not allocated to "Claim agent"

Yet assessment is done and completed.

When i moved from OutInsure to Nedbank i was promised great service, etc. which we/I can clearly see that either Nedbank does not take its clients serious or they are simply looking at names and seeing if its worth an escalation pickup. This is have proof because when a **** escalation with "white" is called within two hours and mine is still pending.

OutInsure once completed a claim within 3days of date of claim submission.

Whoever reads this from Nedbank: KINDLY NOTE THAT AFTER ALL IS SORTED, ILL BE TAKING MY BUSINESS ESLEWHERE. YOU DO NOT KNOW WHAT SERVICE IS FROM TELESALES TO "MANAGER" WHO CLEARLY FILTERS IT DOWN TO HER STUFF!!!!!!