MJ
Murechen J

1 reviews | Active since Jun 2016

12 Jul 2016, 13:06

Buildings Insurance

<p>This is my claim number C ********** 32212.</p> <p> </p> <p>I lodged a claim for my geyser, the bank's contracted plumber attended, fixed the problem and left me a blank invoice. I dont know what was done, all I know is that I paid for something. I emailed the bank on the following days -</p> <p>the insruance branch on 24 June 2016 - no response.</p> <p>nedback customer complaints at ********** on 27 June 2016 and again on 6 July 2016, I received a read reciept but no response.</p> <p>This is pathetically disgusting and I am now looking to move my buildings insurance elsewhere.</p> <p> </p>

0
Replies (2)
Nedbank
Nedbank's reply13 Jul 2016, 05:31
Official

Dear Murechen,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

MJ
Murechen J's update19 Jul 2016, 05:21
Reviewer Update

Thank you to the Nedbank team. My problem has been resolved