Building loan intered

I have app**** for a bond in 2021 to date I did not receive any occupation. Nedbank Home loan currently they are requesting me to pay building loan interest, in April 2023 the amount was R9080 . 00,in 31 May the amount was R6723,00 in 2 June the amount was R1550 then when I was following up with the developer about the occupation he indicated that I still owe amount of (12 June 2023) R6720.00, all this amount were paid in a very short period of time their reason is they can't release the funds to the builder if the money is not paid. The frustration is when I pay they load another interest and when I egage with them they indicate it as a final request which is not, I need intervention from superior from Nedbank, emails of official who was involved in the entire communication are there, the developer also have other demands that I don't understand and it seems as if I am not going to occupy the house any soon, the question is iam going to pay their BL till when cause they said is not making any difference to my bond loan and secondly I believe they don't care about my financial status that I shared with them and the developer to fastract the occupation. I am so shattered, stressed and don't know what to do and this month I won't have a full amount to pay my rental place, can anyone from Nedbank Home loan assist with this urgently as I have tried to reach out to one of home loan manager who insisted that I have to pay the amount what is confusing is the amount shared from him and the consultant are different. Please come forward to assist with the entire matter as I don't know whether it is ***** or the incompetence of the bank. I need intervention from someone above. I would like to advise people to do more research when coming to financing 9f home loan, all I need is to occupy the house and start paying bond repayment jot this frustration cause now I am emotionally and financially strained. Frustrated Client