BROKEN SEATS FOR CLIENTS TO SIT ON IN BRANCH

On Saturday 08th August 2015, i went to visit the Nedbank branch to collect a new bank card and was absolutely shocked with the type of service that clients receive from this branch. I waited in a Que for 3 hours just to get a car issues to me and there were about like 10 clients only in front of me another thing there are a couple of chairs in the branch that are broken you cant use the back rest because it doesn't exist and the part that you sit on is badly damaged that when you try and sit down you just slide down the chair. HOW IS IT THAT SUCH A BIG BANK CANNOT HAVE PROPER CHAIRS FOR THEIR CLIENTELE THIS IS PATHETIC SERVICE.