Broken promises, lack of excellence and zero accountability

You guys are so unfair with your Avo Supershop, it's honestly heartbreaking. I put in an order on the 6th of December. Item was meant to arrive on the 13th December. It's the 30th of December and it still hasn't arrived. There hasn't even been communication around it. When I followed up, I was told they’d look into the delay but no one ever got back to me. Today, I reached out again, and this was the message I received:

"Query CA*******is still active with our product team and suppliers. We have followed up. We will provide you with feedback once we receive an update. Please note that suppliers are closed for the festive period. Order deliveries will resume on the 2nd of January. Your patience is appreciated."

Then they closed the chat. I didn't even get a chance to respond. It feels like customers are treated as an inconvenience. It's astonishing how there can be such a complete disregard for your customers.

What’s most disheartening is the complete lack of commitment to excellence from an institution of your calibre. It's extremely disappointing. Why create a store if you can't honour your own commitments that you set?