Broken ceiling for Christmas!!! Horrible service!!!

*** *** I logged a claim for my ceiling that is collapsing on Monday 9 December. The insurance assigned a contractor that only came out on 11 December. He sent a report to the insurance. I had to follow up with the insurance after the claim was not approved by 13 December. On 17 December I have not heard from the contractor after I had to call to try and make an appointment to carry out the repairs. I then called the insurance on 18 December and advised that the contractor is not communicating with me to carry out the repairs. Tebogo then advised that she will assign the claim to another contractor that would call me during the day. It is now 19 December and my ceiling is still not fixed. There are live/exposed wiring and some of the lights are not working in the house. This is a huge fire risk! The reason that this ceiling collapsed was as a result of a previous repair done via the insurance in September 2016 whereby the contractor used the incorrect nails to secure the ceiling. So not only do I need to fork out the high access for previous bad workmanship but an entire week and a half and nothing done yet! Terrible terrible service!!!!