Broken Card machine and delays after delays

Our company has been a loyal Nedbank client, obviously a mistake and quite stupid to be when Nedbank does not care about clients at all! We have ordered 2 Nedbank merchant card speed points before, the second one took weeks after weeks,speaking to a person called Melvin which promised to deliver everyday, we decided to cancel the order and go with FNB, within 1 day it was delivered. Biggest mistake, we opened another store and AGAIN decided to order our 3rd machine, this time I gave 1 and a half month notice (May 2015) that we will be needing it before 1st July 2015, wasn't surprised at all when we were given EMPTY promises that the machine will be delivered the following day! We were losing money as people couldn't PAY! Nedbank and its staff obviously don't care and we have to beg like a dog to get serviced? Pathetic! Anyways, we decided to cancel the 3rd machine as we obviously made a huge mistake trusting Nedbank, and as soon as the email was sent, THAT FOLLOWING day it was delivered! No packaging came with, no Nedbank merchant package, only a machine and charger, the charger doesn't even WORK!!!!! Please send someone to collect this *******! we will be moving to FNB!