Breastfeeding mom, with newborn baby, turned away from Nedbank Sunward Park Branch

I’m absolutely disgusted with Nedbank’s customer service!

1. I’m still waiting for a response from documents that I emailed a month ago (filled in all necessary forms) in order to get a refund for airline tickets that I booked through Comair, who have now been liquidated. By the way; Discovery Bank refunded my husband for other tickets that we booked through Vitality a week after it was confirmed that our flights had been cancelled. We didn’t have to fill one form in, it was an automatic refund.

2. I need to change signatories on a savings account, I spent the WHOLE MORNING on the phone, yesterday, to ensure that everything was in order. a. Tried to call my “private banker” four times - just rang and eventually cut off. b. Logged a secure chat on my banking app - was given a number to call. c. Called the number from the chat - they transferred me to small business banking, I got cut off when they sent me the approve-it message for my details. d. Waited for the bank to call me back after cutting me off - no response. e. Googled Sunward Park Nedbank Branch’s contact number - “the number is no longer operational” f. Eventually get hold of Dorris, at Eastgate, who tells me that we can just walk in to any branch and change signatures, we do not need to book an appointment. g. Arrange for all signatories to meet me at Nedbank, Sunward Park (of whom travel from Lonehill) h. Upon arrival, get told that we had to make a booking and get turned away. No one was willing to help at the branch.

I am a breastfeeding mom, with a newborn baby at home. I had to arrange a baby sitter for my baby so that I could go to the bank. The other ladies endured extreme petrol costs to travel.

I was treated with such disrespect at Sunward Park Branch and feel that no sympathy was shown regarding the fact that 4 people had been inconvenienced by Nedbank’s poor customer service and staff management.