Breach of insurance act obligations - this should be *******

Bad claims service and breach of financial act obligations I have a damaged cellphone claim which I submitted on the 4th of December for damages that occurred in the same day; and to date nothing has happened because Nedbank Insurance does not want to process my claim for December month because my November month premium is unpaid - yet my December month premium is paid. Insurance is month to month - yet they want me to pay “arrears” first. I have requested them to either process my claim or decline it and send me the letter stating the reason for the decline in writing but this has not happened.

I have escalated this matter to their complaints department - where I was advised of a 20 day turn around time.

Patiently waiting to see how this pans out.

I would like to see what the Financial Ombudsman has to say in response to this