Breach in security, unauthorized transaction

Dear Nedbank Ombudsman,

I am writing to formally lodge a serious complaint regarding two unauthorized transactions made on my Nedbank account on November 5th, 2024.

On that date, two transactions totaling R1608 were debited from my account without my authorization for Uber Rides. This constitutes a clear breach of security and trust on the part of Nedbank.

I have already attempted to resolve this matter through Nedbank's customer service channels, but unfortunately, the resolution process has been inadequate. I am deeply concerned about the lack of diligence in preventing and addressing such unauthorized transactions.

As a long-standing customer of Nedbank, I expect a higher standard of service and security. I demand a thorough investigation into this matter and immediate rectification of the unauthorized deductions. Additionally, I expect to be informed of the steps taken to prevent similar incidents from occurring in the future.

I have attached copies of the transaction details for your reference. I trust that you will treat this matter with the urgency it deserves.

I look forward to a prompt and satisfactory resolution.