Brand protection

i app**** for a Cheque card online and received an sms to collect at the mentioned branch. at the branch i was given a ticket to await my number to be assisted. After close to an hour of waiting i finally went to a grumpy consultant who lacked human element and courtesy, about 10 minutes of standing waiting for her to hand me my card, she broke the silence by telling me she couldnt assist me and had to go get another ticket to have my request actioned. <br> <br> By this time, i was only interested in closing this account following such incompetency and poor service from one person who's unhappy of being employed by such a huge brand, while millions seek employment.<br> <br> the gentleman on the floor, gave me a new ticket and ensured that i was assisted promptly, i vented towards poor Jane Pillay, she remained calm and polite and urged me not to close the account, showed me the benefits of banking with Nedbank, although i had to go to another bank for my bank statement, it was really inspiring to know that i would again experience service from such a professional. <br> <br> thank you for your service and humanity throughout my experience, give Jane Pillay a Bells